Problem: Franklin Electric needed to update and revamp its Red Lion Pump Expert online RSA training program. The training team wanted something fresh and lively to help keep the learner engaged.
Solution: First, we create an updated look and energy for the training program using fast editing techniques, unique visuals, and down-home, gritty rock music. Next, we worked with the training team and SMEs during the scripting process to add more opportunities for hands-on learner engagement.
The full training course includes 14 eLearning modules, 14 participant guides (PDFs that can be filled in), and one explainer video used to market the course.
The course uses a scaffolding approach, starting with the basics of water movement, then product training, and finally sales training. In the final modules, short customer scenarios were added to allow learners to practice the skills they've learned in previous modules.
Role: Scripting & storyboard consultant | Course development
Software: Articulate Storyline 360 | Adobe Illustrator | Adobe Audition | Techsmith Camtasia | Adobe Photoshop
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